Sep 2, 2025
Building Up or Tearing Down
A few weeks ago, I went on a hiking trip that reminded me how much leadership matters. My original guide was experienced and highly rated. On paper, he seemed like the perfect lead…
The B.O.S. Blog
Business Operating System insights for leaders who want to scale.
157 articles
Aug 13, 2025
If Everything Is Important, Nothing Is
One of the big mistakes that I see leaders make is believing they can give equal urgency to everything. It feels noble...to treat every client, request, and opportunity as "top pri…
Aug 12, 2025
You'll Never Find Time...You Have To Make It
I once heard someone ask, "Do you prioritize your schedule, or schedule your priorities?" It’s a simple question, but it cuts deep. The truth is, you will never just "find" time fo…
Aug 8, 2025
Why Dotted Lines Are Bad
In most accountability charts, we draw solid lines to show clear reporting relationships. A solid line means "this is your boss." It’s where clarity lives...you know who you answer…
Aug 8, 2025
Am I Getting Fired?
A new client recently told me about something that should have been a simple, positive interaction. A manager asked an employee to lunch - a casual, one-on-one conversation meant t…
Aug 7, 2025
Skills and Wills: Aligning People, Roles, and Values
Skills and Wills... It’s a simple but powerful way to think about how we assign people to roles, hold them accountable, and ensure they’re aligned with the core values that drive o…
Aug 6, 2025
The Bottleneck Is Always at the Top of the Bottle
There’s an old saying in business: The bottleneck is always at the top of the bottle. It’s a blunt reminder that, more often than not, the biggest constraint to an organization’s g…
Aug 4, 2025
Stars Breed Stars: Why A-Players Attract A-Players
There’s a simple truth in business that too many leaders ignore: great people attract great people. When your organization is filled with A-players - not just top performers, but i…
Aug 1, 2025
Watch One, Do One, Teach One
The Fastest Way To Build Capability On Your Team Years ago, my brother-in-law was in dental school, learning how to do tooth things. I asked him once, "How do they teach you someth…