Oct 16, 2025
Right Thing, Wrong Way
In business, good intentions don’t guarantee good results. Many teams set out to do the right thing - improve customer service, tighten operations, grow profit - but still fall sho…
The B.O.S. Blog
Business Operating System insights for leaders who want to scale.
12 articles
Jul 11, 2025
The Power of DoD...To Get Things Done
How one simple habit can improve delegation, save time, and reduce frustration Have you ever delegated something and then get it back half-baked? Maybe it’s missing details, or it…
May 16, 2025
Van Halen and The Brown M&M Rule
Back in the 80s, when music was real, Van Halen was hot. There are many infamous stories about their tours, but this one is my favorite. Van Halen had a rider, a clause in their to…
Apr 21, 2025
Why Smart People Fail
Why Smart People Fail...and How To Prevent It From Happening To You We all know someone who’s brilliant full of ideas, armed with degrees, sharp in conversation but…
Apr 8, 2025
When Growth Feels Like A Threat
When Growth Feels Like a Threat: Why Your Team Dreads Success (And How to Fix It) Growth is usually celebrated in businessbigger numbers, more customers, new opportunities.…
Mar 24, 2025
Perp Walk...Documented Doesn't Mean Done
Documented Doesn’t Mean Done: Why Process Compliance Is Your Best Defense With clients, we often emphasize the importance of documenting our processes (usually into a playbook) &md…
Feb 19, 2025
Instructions on the Shampoo Bottle
Recently, a client shared a frustration about having to explain things he assumed were common sense. He described them as being like "instructions on the shampoo bottle" (shoutout…
Jan 7, 2025
Success Shortcut - Mentoring
Mentoring Guide: The Value of Being a Mentor and Having a Mentor We talked last week about leveling-up your skills as a leader. One of the fastest ways to improve is to find a ment…
Oct 3, 2024
Why Every Leader Needs a #2
Why Every Leader Needs a #2: The Power of Mentoring and Succession Planning As a leader, you know firsthand how important it is to have someone by your side who understands your vi…